Appoint Product Champion

Appoint Product Champion

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Summary
To get the most out of targetconnect, each department should appoint a dedicated product champion. This person will act as the go-to expert for the system and help ensure it’s used effectively across the team.

Responsibilities of a targetconnect Champion

The champion should be someone who can:
  1. Train colleagues on how to use targetconnect
  2. Answer questions about its functionality and how it supports departmental processes
  3. Manage configuration changes within the system
  4. Liaise with internal IT on technical matters such as student data imports and single sign-on
  5. Coordinate with GTI Support for issues requiring external assistance

Ideal Profile of a Champion

To be successful in this role, the person should have a mix of technical skills, process knowledge, and personal attributes:

Technical Skills

  1. IT literate, ideally with experience using CRM-like systems
  2. Understands web-based systems, login processes, and user interactions
  3. Familiar with databases, data transfers, email systems, test environments, and user roles
  4. Able to identify patterns and diagnose system issues
  5. Comfortable analysing data and turning it into actionable insights
  6. Proficient in Excel, including manipulating exports for reporting

Process Knowledge

  1. Understands departmental workflows and how targetconnect supports them
  2. Appreciates the impact of their work on students and graduates
  3. Familiar with employer engagement processes and job board functionality
  4. Knows how appointments, events, and queries are managed within the service
  5. Understands key data types in targetconnect (e.g. students, employers, operators, events, jobs, placements)

Personal Attributes

  1. Hands-on and proactive
  2. Strong communicator, comfortable engaging with users, students, and employers
  3. Willing to take ownership of system-related tasks
  4. Self-starter who enjoys learning and problem-solving

Time Commitment

This is not a full-time role. Depending on the time of year, it may require 25–50% of a person’s time. However, it is a critical role that:
  1. Improves departmental efficiency and reduces system-related frustrations
  2. Enables full use of targetconnect’s features, unlocking potential efficiency gains
  3. Ensures the system evolves in line with departmental needs

Implementation Involvement

Ideally, the champion will be involved from the start of the targetconnect implementation. This ensures they gain a deep understanding of the system’s configuration and can support its ongoing development.