This privacy notice tells you about the information we collect from you when you engage with the targetconnect community. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Changes to the data protection law
From the 25th of May 2018, we will be processing your personal data in accordance with the General Data Protection Regulations (GDPR). Up until that point we will continue to process your personal data in accordance with the existing Data Protection Act 1998 (DPA). This notice is written to comply with both the DPA and the GDPR.
Who are we?
We are GTI Futures, a company which is part of our parent company Group GTI.
Our registered office is:
The Fountain Building, Howbery Park
Benson Lane
Wallingford
Oxfordshire
OX10 8BA, UK
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above asking for the person responsible for data protection.
What personal data do we collect?
We request certain personal information from you in order for us to access the targetconnect community.
The personal information we collect is your:
- email address
- name
Through the use of cookies and other similar technology we may record your interaction with our websites and systems to help improve the delivery of our services. In addition as part of our security measures we may also record the IP address from which you are engaging with us.
We do not collect or store any payment information.
Where else may we get your data from?
Associated partners
In certain cases, when working with university customers, the primary targetconnect contact within the institution may request the creation of an account on behalf of an individual.
We collect information about you in order to facilitate the processing of registrations to the targetconnect community. We only accept registrations from active targetconnect customers.
In addition, we sometimes use the anonymous personal data (ie. with all personal identifiers removed) for the purposes of research, industry trend reporting and for our own planning purposes and future developments.
Your information is either stored in the databases for our websites or other systems, all of which are based within the UK or European Union.
The personal information you provide is used predominantly to assist in supporting with targetconnect and the targetconnect community. To be more specific your information may be used in one or more of the following ways:
- To provide you with access to the Targetconnect Operator Chatbot.
- To enable your access to a targetconnect platform which includes the ability to book Customer Success calls and view support resources.
- To keep you informed about the latest updates, features, and news related to Targetconnect through our newsletter.
- To notify you of any changes to terms and conditions or policy changes.
- To help us improve our services and its delivery to you.
- To conduct market research activities.
- To carry out our obligations in relation to any contracts between you and GTI Futures.
- To allow you to better engage with the interactive and personalised services on our websites, apps and systems.
- In an aggregated and anonymised form, use the data to plan new products, manage our relationship with our clients, and also improve existing products.
- To resolve complaints and data access requests in accordance with data protection law.
- For the facilitation of any legal obligations or defend any court actions that we may have.
Who we might share your data with?
Our group of companies
In order to deliver the best possible integrated careers advice and services to you, from time to time we may transfer your personal details between our websites. This may on occasion be across different companies within our group. Before doing so we conduct a Data Protection Impact Assessment in order to ensure that any such transfers do not impact your rights. You may object to your data being processed in this manner by contacting us using the details above.
Our service providers
In providing these services, we may use sub-processors to store and process your data. Access to this data is strictly controlled and we remain the data controller. For more information, please click here. Government, legal or regulatory authorities
GTI may be required to share your personal information with certain public or legal authorities where there is a legislative obligation to do so.
Automated processing and profiling
There are no automated decision making processes that would impact you as a result of any automated processing. No judgements or decisions are made of an individual’s suitability for a particular role as a result of any processing that may take place.
Legal basis for processing your data
The legal basis for processing under both the DPA and GDPR across our sites are outlined below:
Legitimate interest
GTI may also process your data when it is in our legitimate interest to do so and in doing so it does not override any of your data protection rights. Our legitimate interests include:
- ensuring the security and integrity of our services and ensuring that our systems such as websites and apps work properly;
- selling and supplying services to our clients;
- protecting clients, employees and other individuals (including yourself) and maintaining their safety, health and welfare;
- the promotion, marketing and advertising our products and services;
- sending promotional communications aligned with the nature of the purpose you provided your personal details;
- understanding our clients and your behaviour, activities, preferences, and needs to deliver a better quality and custom experience;
- improving existing products and services and developing new products and services;
- the handling client and your contacts, queries, complaints or disputes; and
- fulfilling our duties to our clients, yourself, colleagues, shareholders and other stakeholders.
You have the right to object to the processing of your data under legitimate interest should you feel that such legal basis is not warranted or feel that it overrides any of the rights that you may have.
We will retain your records for as long as your organisation remains a customer of targetconnect and you require access to the targetconnect community. Key Users within institutions are responsible for notifying GTI when staff members leave the organisation or no longer require access to the targetconnect community. Upon receiving such notice, we will promptly remove the associated records.
If your institution ceases to be a targetconnect customer, all records associated with the targetconnect community will be deleted on the final day of the license period.
Additionally, we may issue invitations to the targetconnect community on behalf of individuals. If an invitation is not accepted within six months, the invitation, along with any associated information, will be deleted.
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the contact information provided above.
- In addition to the above you have the following rights under GDPR:
- The right to ask what personal data is held.
- The right to ask to update and correct any out of date or incorrect personal data that we hold free of charge.
- The right to erasure of personal data where consent is the only legal basis for processing and that consent has been withdrawn.
- The right to data portability in the sense that personal data provided directly by the data subject is exportable in an open format like CSV where the legal basis for processing is based on either contract or consent.
- The right to restrict or object to the processing of your personal data where:
- You contest the accuracy of the personal data and the accuracy needs to be verified;
- You object to the processing under legitimate interest grounds and consideration needs to be made whether GTI’s legitimate interest overrides that of the individuals;
- The processing was unlawful and you request restricted processing over erasure.
You can withdraw consent at any time where consent has been relied upon. If consent is the sole legal basis for processing, we will stop processing the data after the consent is withdrawn. The data will then be placed in a restricted processing mode until you have asked to exercise your right to erasure or the personal data falls outside stated retention period (whichever comes first).
Our communications with you
We will periodically communicate with you by email, post, telephone or device notifications for the purposes of delivering our services to you. The legal purpose for which is under the legitimate interest provision under both GDPR and the Privacy and Electronic Communications Regulations (PECR).
However, should you be concerned about the content of these communications (such as unwanted marketing communications or simply want to change the way we communicate with you please contact the Customer Success team at targetconnect.cs@groupgti.com. Alternatively you can contact us by telephone or letter at the details provided above.
Changes to this privacy notice
From time to time we may need to make changes to this notice. We will attempt to inform you of any changes that are made either through both email notifications or through associated websites. You can obtain the most recent version of this notice by contacting us directly. This privacy notice was last updated on the 17th of January 2025.
Your right to complain
If you have a complaint about our use of your information you can do so with the relevant supervisory authority within the EU to which you are a resident, whom may refer the complaint to the UK supervisory authority.
Complaints in the UK can be made to the Information Commissioner’s Office via their website at www.ico.org/concerns/ or write to them at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF